Our Commitment to Your Privacy
At TriniMesh, we believe a powerful Wi-Fi network must also be a private one.
How We Provide Remote Care (For Performance)::
Device Connectivity: As part of our remote care service, we can see that devices are connected to your access points (not what they are doing) to measure signal strength and optimize coverage.
Access Point Health: Our remote care system monitors the status, uptime, and performance of your TriniMesh hardware.
Network Performance: We measure metrics like Wi-Fi channel interference to automatically optimize your network—this is the core of our remote care promise.
What We NEVER Monitor (Your Privacy):
We cannot see your web traffic or the websites you visit.
We cannot see your browsing history.
We cannot inspect the data passing through your network (emails, passwords, streaming content, bank details).
We do not block or filter websites unless specifically requested and configured by you (e.g., parental controls).
The Technical Reason: Our monitoring is done at the hardware level. Your internet provider handles the data itself once it leaves your home. We handle the quality of the signal inside your home, ensuring it gets to your devices flawlessly and securely.
📄 Privacy Policy
Privacy Policy – TriniMesh
Last updated: 08/19/2025
At TriniMesh, your privacy is important to us. Our service is designed to provide strong, reliable Wi-Fi coverage — not to monitor your personal activity.
1. What We Monitor
We only collect limited technical information needed to keep your Wi-Fi working:
Device connection status (online/offline)
Wi-Fi signal strength and performance
Internet speed test results
Access point health (uptime, errors, firmware)
2. What We Do NOT Monitor
We do not and cannot:
View the websites you visit
See your passwords or private communications
Collect or sell your personal browsing data
3. How We Use Information
The limited data we collect is only used to:
Troubleshoot Wi-Fi issues
Optimize coverage and performance
Provide support when requested
4. Who Has Access
Only authorized TriniMesh technicians can view system health data. We never share or sell this information.
5. Your Control
You own your equipment.
You can request removal from remote monitoring at any time.
After your free support year, you may choose whether to continue management or keep the system unmanaged.
6. Contact Us
For questions about this Privacy Policy, contact us at:
📧 [email protected]
📱 WhatsApp: